The Key Words In 2015 and 2016 I was at Adobe conferences in Las Vegas, London and Singapore. Digital Transformation ran point, of course. Storytelling” and its sub-theme “empathy” were counterpoints in every room I entered. Storytelling was officially the thing. As software eats the world, software-enabled storytelling eats the humans at great societal cost. Empathy is just one device in the storyteller’s manipulation toolbox that includes vulnerability, purpose, meaning, and an assortment of intersectional mousetraps — all baited with emotional incentives that appeal equally to guilt mechanisms of the non-intersectional. This proven formula works for marketing, management philosophy, and all manner of public & […]
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Debt: Knowledge, Financial, Technical, Operational, Emotional
In the meantime, I’d suggest the solution is empathy in its authentic form. Leaders need to shoulder responsibility for emotional debt and create mechanisms to pay it down. On the surface it sounds like a bailout. In reality it’s more like giving people a bucket and patch kit.
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